Returns & refunds
Unused tires in the condition you received them, with their original stickers, can be returned within 30 days of purchase. Email us for a return authorization (RMA) number before sending anything back.
Return window
You can return tires within 30 days of purchase. After 30 days we cannot offer a refund or exchange.
Conditions
- The tires must be new and unused: not mounted, not driven on.
- The original manufacturer stickers must still be attached.
- You need a return authorization (RMA) number: email help@xyztires.com with your order number and we will send it.
Costs
If the product is not defective, a 5% restocking fee applies and you are responsible for the cost of shipping the tires back to us. Shipping costs are not refundable. For valuable items, we recommend a trackable shipping service or shipping insurance, as we cannot guarantee your carrier’s service. You may also drop returns off at our warehouse at 321 Rexdale Blvd, Etobicoke, ON M9W 1R8 during business hours.
Defective or damaged tires
We replace items that arrive defective or damaged. Email us with photos and your order number and we will arrange an exchange for the same item. Manufacturing defects found later are handled under the manufacturer’s warranty.
Refunds
Once your return is received and inspected, we will email you to confirm and let you know of any issues. Approved refunds are issued to your original payment card and take 7 to 14 business days to appear.
Frequently asked questions
How long do I have to return tires?
30 days from purchase, for unused tires with their original stickers.
Is there a restocking fee?
Yes, 5% on returns of non-defective tires, and you pay the return shipping. There is no fee for defective or damaged items.
How long do refunds take?
Refunds go back to your original card and take 7 to 14 business days after we receive and inspect the return.